Captain Harlock Posted August 16, 2007 Share Posted August 16, 2007 The utter buffoonery of electronics store workers never ceases to amaze me. Monday I bought what I thought was an EXTERNAL DVD burner. I even asked "This is external right?". And the guy ringing me up said "Oh yeah, it's external alright". Well it arrives today and guess what? It's internal! Now that wouldn't be such a big deal but here's the rub; my computer is still under warranty from Dell (and I haven't got the time or the energy to go into how those douchebags piss me off!). If I install it now I pretty much void my warranty. But my warranty expires in October. My choices are;Return and let them know what a bunch of idiots they are.Keep it and wait out the warranty.Or say "Dell be damned!" and go nuts with a screw driver. You know, this wouldn't have happened if I checked the right box on the Dell website to begin with. Quote Link to comment Share on other sites More sharing options...
MJ Posted August 16, 2007 Share Posted August 16, 2007 Take it back and give them hell! I ordered an external hard drive from newegg.com (I think that's what it's called). I have a 120 gig external - I like it. Quote Link to comment Share on other sites More sharing options...
Tony Cartmill Posted August 17, 2007 Share Posted August 17, 2007 Politely, but showing your anger, talk to the manager/supervisor. The squeaky wheel that has been done wrong, usually gets the extra-grade grease, and at a discount. The manager is trained to come up with a customer-soothing solution, within limits... Quote Link to comment Share on other sites More sharing options...
Captain Harlock Posted August 17, 2007 Author Share Posted August 17, 2007 I have just returned from Circuit City. There's was no extra greasing to be had and no more drives were in stock. So I had to go with the standard getting my money back. Quote Link to comment Share on other sites More sharing options...
AnneG Posted August 17, 2007 Share Posted August 17, 2007 I hope they reimbursed you for shipping! Quote Link to comment Share on other sites More sharing options...
Captain Harlock Posted August 17, 2007 Author Share Posted August 17, 2007 Shipping was actually free with the in store purchase. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.